FAQs
If you don’t find the answer you’re looking for below, don’t worry—we’re here to help! Just drop us an email at support@savycart.com, and we’ll get back to you right away.
Payment
What currency is the site in?
US : US Dollars.
What payment methods do you accept?
We accept all major payment methods for your convenience, including:
- Credit and Debit Cards (Visa, Mastercard, etc.)
- PayPal
- Stripe
- Google Pay (GPay)
- Amazon Pay
- Affirm (for buy-now-pay-later options)
Choose the method that works best for you—our checkout process is secure and hassle-free!
Is your payment system secure?
Your safety is our top priority. We use advanced encryption technology to ensure that all payments are processed securely.
Do you offer installment or buy-now-pay-later options?
Yes, we’ve partnered with trusted providers to offer flexible payment plans, allowing you to pay in easy installments.
How to pay with PayPal?
Paying with PayPal is simple:
- At checkout, select “Pay with PayPal.”
- You will be redirected to the PayPal login page.
- Log in and confirm your payment method.
- Review the order and click “Pay Now.”
You’ll be redirected back to our store with a confirmation of your order.
What should I do if my card is declined?
If your card is declined:
- Double-check that your card details (number, expiry date, CVV) are entered correctly.
- Ensure your card has sufficient balance.
- Contact your bank to check for any restrictions or holds.
- Try using a different payment method or contact our customer service team for assistance.
What should I do if there is a payment error?
If you encounter a payment error:
- Clear your browser cache and try again.
- Use an alternate payment method.
- Contact our support team with details of the error, and we’ll assist you immediately.
Will I be charged a customs tax?
Customs fees or import taxes vary depending on your country’s regulations. While we strive to minimize such costs for our customers, any applicable fees are the buyer’s responsibility. Please check with your local customs office for more details.
Shipping
How long will shipping take?
We ensure fast and reliable shipping. Most orders are delivered within 5-8 business days with standard shipping. For urgent orders, we also offer express shipping options to get your product to you as quickly as possible.
Do you offer international shipping?
Yes, we ship internationally! We work with trusted carriers to ensure your order reaches you safely and on time, no matter where you are.
What are the shipping costs?
We offer free standard shipping on evry order. For express shipping charges are minimal and clearly displayed at checkout with no hidden fees.
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email/SMS, so you can monitor your delivery status in real-time.
Returns
What is your return/exchange policy?
We offer a hassle-free 30-day return and exchange policy. If you’re not 100% satisfied with your purchase, we’ll make it right—whether through an exchange or a full refund.
How do I return a product if I’m not satisfied?
It’s easy! Just contact our customer support team, and we’ll guide you through the process. We’ll even arrange a return pickup if needed.
Will I get a full refund?
Yes, we provide a full refund for eligible returns. Once we receive the product back in its original condition, we process refunds within 3-5 business days.
Who pays for return shipping?
We take care of return shipping costs for defective, damaged, or incorrect items. For other returns, we offer low-cost or even free return shipping during promotional periods.
Order
How do I check my order status?
You can track your order through our website/app by entering your order number. If you need help, our support team is always available to assist.
Can I cancel or modify my order after placing it?
Yes, you can cancel or modify your order within 24 hours of placing it. Simply contact our customer support team, and we’ll handle the rest.
What should I do if I received the wrong item?
We deeply apologize for the inconvenience. Contact us immediately, and we’ll send the correct item to you at no extra cost. We’ll also arrange a pickup for the wrong item.
What if the product is damaged or defective on arrival?
We take full responsibility for such issues. Please share the details with our team, and we’ll either replace the product or issue a full refund right away.
Customer Support
How can I contact customer service?
You can reach us via email, WhatsApp, or live chat on our website. We also have a dedicated hotline for urgent concerns.
What are your customer service hours?
Our support team is available 24/7 to assist you with any queries or concerns.
Do you have a live chat or WhatsApp support option?
Currenly, We offer Email and WhatsApp support for instant communication. Our friendly agents are here to help you anytime.